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  1. Free Secure Worldwide Shipping
  2. Handcrafted Fine Jewellery with Signature Diamond Details

Shipping policy

Shipping Policy

At DINA J JEWELLERY TRADING LLC, every order is prepared with care to ensure your jewelry arrives safely and beautifully presented.

We offer complimentary worldwide shipping on all orders where delivery service is available. Shipping costs are covered by DINA J JEWELLERY TRADING LLC for both domestic and international orders.

 

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

For made-to-order, custom-sized, personalized, or pre-order pieces, additional preparation time may be required. The estimated lead time will be communicated on the product page or confirmed with you after your order is placed.

Orders are not processed or dispatched on UAE public holidays.

UAE Delivery

We offer delivery across the United Arab Emirates.

Estimated delivery time after dispatch:

Dubai: 1–2 business days
Other Emirates: 1–3 business days

For high-value orders, additional delivery verification or identification may be required for security purposes.

International Shipping

DINA J JEWELLERY TRADING LLC ships to international destinations where delivery service is available.

Estimated international delivery times are generally 3–14 business days after dispatch, depending on the destination, courier service, customs clearance, and local delivery conditions. Shipping costs charged by the selected courier for standard delivery are covered by DINA J JEWELLERY TRADING LLC.

International delivery availability may vary depending on courier coverage, local restrictions, and applicable shipping regulations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price.

Complimentary shipping does not include customs duties, import taxes, VAT, or other charges imposed by local authorities.

DINA J JEWELLERY TRADING LLC is not responsible for delays caused by customs clearance or local authorities.

Order Tracking

Once your order has been dispatched, tracking information will be provided using the contact details supplied at checkout.

Please allow some time for tracking information to become active after shipment confirmation.

Secure Delivery

Due to the nature and value of fine jewelry, some shipments may require a signature upon delivery.

Please ensure that your delivery address, telephone number, and other contact information are complete and accurate when placing your order.

We may contact you before dispatch if additional verification is required.

Incorrect or Incomplete Addresses

Customers are responsible for providing a correct and complete delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply if the parcel needs to be resent.

Please contact us as soon as possible if you notice an error in your shipping information.

Delivery Delays

While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.

Delays may occur due to circumstances outside our control, including:

  • Customs clearance
  • Courier delays
  • Public holidays
  • Severe weather
  • Remote delivery locations
  • Incorrect delivery details
  • Security or order verification

We will assist wherever possible if your shipment experiences an unexpected delay.

Lost or Damaged Shipments

If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible with your order number and supporting photographs where applicable.

We will review the matter and coordinate with the delivery provider where necessary.

Please do not discard the original packaging if your parcel arrives damaged, as it may be required for investigation.

Packaging

All orders are carefully packaged to protect your jewelry during transportation and provide a refined unboxing experience.

Where appropriate, discreet outer packaging may be used for additional security during transit.

Pre-Orders & Custom Pieces

Shipping time estimates for pre-order, made-to-order, custom-sized, or personalized jewelry may differ from standard in-stock items.

Production or preparation time is separate from the delivery time shown in this policy.

If your order contains both available and made-to-order items, the order may be shipped together once all pieces are ready unless otherwise arranged.

Contact Us

For questions regarding shipping, delivery, custom orders, or the status of your purchase, please contact us:

Phone: +971 4 337 5715
Email: welcome@dinaj.com
Address: Dina J. Boutique, Level 1, Palm Jumeirah Mall, Palm Jumeirah, Dubai, United Arab Emirates